Terms of Service

The Services operate in two modes: (a) DSP Workspaces, provisioned by a Delivery Service Partner or fleet operator for its workforce, in which the DSP controls the data it submits; and (b) Solo Workspaces, maintained by individual drivers for their own operational data. Where you use a DSP Workspace, your DSP is the administrator of that Workspace and these Terms apply between you and us subject to your DSP's instructions for Workspace content.

Grizzly Pine Software provides the Services using intellectual property owned by Brass Buffalo Holdings LLC ("IP Holder"), which is not a party to this Agreement. All intellectual property in the software, parking maps, algorithms, related technology, and the Pinegate Logistics (formerly Fleet Logistics USA) service mark belongs to Brass Buffalo Holdings and is licensed to Grizzly Pine Software for use in operating the Services. Pinegate Logistics (formerly Fleet Logistics USA) is a service mark of Brass Buffalo Holdings LLC, used under license by Grizzly Pine Software LLC.

For contractual obligations, dispute resolution, liability limitations, and indemnification, you agree solely with Grizzly Pine Software, not Brass Buffalo Holdings.

Gate codes are confidential operational data. You agree to: (a) access codes only through the platform; (b) not share your credentials with anyone; (c) report suspected compromise immediately; (d) submit codes to a Solo Workspace only if you have a reasonable, good-faith basis to believe access is authorized — such as the recipient's permission, publicly posted or commercially routine commercial access, or permission from an employer, property manager, or resident. We reserve the right to remove any gate code from the platform upon a credible request from the affected property owner, manager, or HOA, without liability to any user. Property owners and managers may submit removal requests at grizzlypinesaas@proton.me; we act on verified requests within 3 business days.

We employ encryption in transit and at rest, per-user access scoping, automatic revocation of Workspace access upon DSP offboarding instructions, and audit logging of all gate-code access. These measures do not alter your responsibilities in Section 4.1.

You agree not to collect, store, or transmit customer personally identifiable information in the Services beyond gate codes necessary for delivery operations. Specifically prohibited:

• Residential street addresses beyond what is required for route navigation within the Services
• Customer names, phone numbers, or email addresses
• Account credentials or payment information for end customers
• Any identifying information not strictly required for delivery completion, or any inappropriate content

Specific delivery instructions (for example, "leave at front door") are permitted. Customer-identifying information and inappropriate content are not.

Some features involve monitoring of user activity (gate-code access logs, timestamped location signals, message logging, attendance and acknowledgment tracking). Before monitoring-dependent features activate for your account, you will be presented with an electronic monitoring disclosure and must acknowledge it in-app. Fleet administrators who enable workforce monitoring features acknowledge that employer electronic-monitoring notice laws — including Conn. Gen. Stat. §31-48d, Del. Code tit. 19 §705, and NY Labor Law §203-d — are the employer's (DSP's) obligation, and represent that they have provided or will provide any legally required notices to affected drivers. We provide a notice template and acknowledgment-log export to assist. Flagged activity is escalated to Workspace Administrators and the relevant DSP as a factual log report; we do not make employment decisions, conclusions, or recommendations.

Pinegate Logistics (formerly Fleet Logistics USA) may include fleet operations features such as wave schedules, operational broadcasts, direct messages between a driver and dispatch, structured HR requests (for example sick call-outs and time-off requests), hours and attendance records used for scheduling and call-in eligibility, and leadership-only workforce documentation (such as reprimands, performance improvement plans, and fleet tracking files). These features are provided for legitimate DSP operations, not as a public forum or social network.

• Broadcasts and reminders: Your DSP leadership may send schedule updates, wave announcements, and operational reminders through the Services. Broadcasts are one-way from leadership to drivers; drivers acknowledge receipt where required but do not reply on a broadcast thread.
• Direct messaging: Drivers may send one-to-one messages to dispatch or leadership through the Services. Messages are logged. There is no driver-to-driver or group chat room in Pinegate Logistics (formerly Fleet Logistics USA).
• HR requests: Sick call-outs, absences, and time-off requests are submitted through structured forms in the app, reviewed by your DSP leadership, and are not a substitute for any employer policies or legally required notice procedures your DSP may maintain outside the Services.
• Workforce documentation: DSP leadership may create and store HR-related records (including reprimands, PIPs, and people files) within the Services. Leadership controls access. Drivers may be shown their own records where required by law or DSP policy.
• Hours and call-in eligibility: The Services may track hours worked, attendance, wave confirmations, read receipts, and call-in status to support safe scheduling and operational coverage, including rules such as call-in eligibility based on hours worked in a rolling period.
• DSP employer responsibility: If you are fleet leadership or an authorized DSP administrator, you represent that you have authority to submit driver and workforce information and that your DSP complies with applicable employment, privacy, and recordkeeping laws for data you enter about others.

Pinegate Logistics (formerly Fleet Logistics USA) does not provide open group chat, driver-to-driver messaging, or social networking features. Attempts to misuse one-to-one messaging, broadcasts, or HR tools to harass others, share credentials, or circumvent these limits may result in suspension, DSP notification, and other remedies under this Agreement.

If we determine that you have abused the Services through misuse, unauthorized access, collection of customer PII, inappropriate content, or other violations of this Agreement:

• Your account may be immediately suspended or denied approval pending investigation
• Your DSP employer will be notified of findings
• Adverse action may be taken by your employer; Grizzly Pine Software's remedies are limited to suspension or termination of the Services and pursuit of legal claims for violations of law
• Legal action may be pursued for violations of applicable law

Grizzly Pine Software will cooperate with law enforcement investigations tied to criminal activity involving misuse of the Services. We preserve and disclose user data, access logs, and activity records only upon valid legal process (subpoena, court order, or warrant), except where disclosure is necessary to prevent imminent harm to persons or property.

We may suspend or terminate your access to the Services if: (a) you materially breach this Agreement and fail to cure within 10 business days of written notice; (b) you engage in fraud, unlawful activity, harassment, or deliberate misuse of gate codes or access credentials; (c) you fail to pay applicable fees when due; or (d) we are legally required to do so.

You may close your account at any time, for any reason, via account settings or by contacting us at grizzlypinesaas@proton.me. Closing your account, requesting deletion of your personal information, or exercising any right under an applicable privacy law will never be treated as a breach of this Agreement, will not degrade your access during the closure process, and will not result in retaliation, adverse notice to your DSP, or any other penalty. Upon closure, we will delete your Workspace data within 30 days except where retention is required by law or reasonably necessary to resolve a dispute.

Upon termination:

• All licenses granted herein cease
• You must delete any downloaded copies of the Services
• Sections on intellectual property, liability, indemnification, governing law, and general provisions survive

This Agreement is governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles.

Except for disputes qualifying for small claims court, any dispute arising out of or relating to this Agreement or the Services will be resolved by final and binding arbitration of a single arbitrator, administered by the American Arbitration Association under its Consumer Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes, seated in Laramie County, Wyoming or by remote video conference at our discretion. Judgment on the award may be entered in any court of competent jurisdiction. This agreement is governed by the Federal Arbitration Act. Where we require arbitration of a user who has not paid us a subscription fee in the preceding twelve months, we will pay all arbitration fees and administrative costs in excess of the filing fee for a small-claims action in the user's county of residence, and the arbitrator may allocate costs as permitted by the applicable rules.

To the extent permitted by law, disputes shall be resolved individually, not through class action proceedings, whether in arbitration or in court.

If arbitration is determined unenforceable, venue shall be in the state or federal courts of Laramie County, Wyoming, or in the court of equivalent jurisdiction if Wyoming venue is unavailable.

You agree to comply with all applicable export control and sanctions laws. You may not use the Services if you are located in, or are a national of, any country subject to U.S. embargo or sanctions.

The Services are only approved for use within the United States. We do not offer, authorize, or endorse use outside U.S. territory. Violation of this restriction may result in account suspension or termination. We will comply with applicable laws to address foreign influence, platform abuse, data breaches, and other security threats.

If any provision of this Agreement is found unenforceable, the remaining provisions remain in full force and effect.

This Agreement constitutes the entire agreement between you and Grizzly Pine Software regarding the Services and supersedes all prior oral or written agreements on the same subject.